Last updated: 6 October 2026

You've changed your mind after downloading: no refund, because you agreed at checkout to immediate download and confirmed you lose your right to cancel.

A file is faulty, won't open or is incomplete: we'll fix or replace it. If we can't, we'll refund you.

The workbook doesn't match its description: we'll put it right, or refund you.

You were charged twice by mistake: we'll refund the extra payment.

Your download link never arrived: we'll resend it. If we can't deliver it, we'll refund you.

Changing your mind

Under UK consumer law, you normally have 14 days to cancel an online purchase. For digital downloads, you lose this right once the download is made available to you, as long as you've agreed to this before buying.

At checkout, you'll be asked to tick a box confirming that you want your download straight away, and that you understand you lose your 14-day right to cancel once it's available to you.

Your confirmation email repeats this. Because the download is made available immediately, we can't offer refunds if you change your mind afterwards. Please read the product description and preview pages before you buy, and email us if you have any questions.

Faulty or incorrect workbooks

If a file is faulty, won't open, is incomplete or isn't as described, email contact@empowered-coaching.today with your order details and a short description of the problem. A screenshot helps if you can send one.

We'll repair or replace the file, usually within two working days. If we can't, we'll refund you in full or in part, depending on the problem.

How refunds are paid

Refunds go back to the payment method you used, within 14 days of us agreeing the refund. Your bank or card provider may take a few more days to show it.

Contact

Email contact@empowered-coaching.today. We aim to reply within five working days.